:root{--font-heading:"Outfit",sans-serif;--font-body:"Inter",sans-serif;--sidebar-width:276px;--topbar-height:76px;--page-padding:28px;--content-max:1600px;--bg:#FFFFFF;--surface:#F0F7FF;--surface-2:#FFFFFF;--surface-3:#F8FBFF;--text:#1E293B;--muted:#64748B;--muted-2:#94A3B8;--line:#E2E8F0;--nav:#FFFFFF;--nav-2:#F8FBFF;--nav-text:#1E293B;--nav-muted:#94A3B8;--blue:#2563EB;--blue-dark:#1D4ED8;--orange:#F97316;--orange-dark:#EA580C;--green:#16A34A;--red:#DC2626;--radius-xs:10px;--radius-sm:14px;--radius-md:18px;--radius-lg:22px;--shadow-sm:0 1px 2px rgba(15,23,42,.04);--shadow-md:0 10px 30px rgba(37,99,235,.08)}[data-theme=dark]{--bg:#FFFFFF;--surface:#F0F7FF;--surface-2:#FFFFFF;--surface-3:#F8FBFF;--text:#1E293B;--muted:#64748B;--muted-2:#94A3B8;--line:#E2E8F0;--nav:#FFFFFF;--nav-2:#F8FBFF;--nav-text:#1E293B;--nav-muted:#94A3B8}*,*:before,*:after{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;background:var(--bg);color:var(--text);font-family:var(--font-body);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}button,input,select,textarea{font:inherit}a{color:inherit;text-decoration:none}img,svg{display:block}.layout{display:flex;min-height:100%}.sidebar{position:fixed;top:0;left:0;bottom:0;width:var(--sidebar-width);background:var(--nav);border-right:none;overflow:auto;padding-bottom:20px}.main{margin-left:var(--sidebar-width);flex:1;min-width:0;background:#fff}.brandBar{height:76px;display:flex;align-items:center;padding:0 22px;border-bottom:1px solid #F1F5F9}.brand{display:flex;align-items:center;width:100%}.brandImageOnly{justify-content:flex-start}.brandLogoImage{display:block;width:280px;max-width:100%;height:56px;object-fit:contain}.navWrap{padding:16px 14px 0}.groupTitle{padding:16px 12px 10px;color:var(--nav-muted);font-size:11px;font-weight:700;letter-spacing:.12em;text-transform:uppercase}.navGroup{margin-bottom:8px}.navButton,.subButton{width:100%;border:0;background:transparent;display:flex;align-items:center;gap:12px;text-align:left;cursor:pointer;border-radius:14px;transition:background .18s ease,color .18s ease}.navButton{min-height:46px;padding:0 14px;color:var(--nav-text);font-size:14px;font-weight:600}.navButton:hover{background:#f8fbff}.navButton.open{background:transparent}.subButton{min-height:42px;padding:0 14px 0 42px;color:#475569;font-size:13px;font-weight:500;position:relative}.subButton:hover{background:#e2e8f0;color:var(--text)}.subButton.active{background:#e2e8f0;color:var(--text);font-weight:700}.subButton.active:before{content:"";position:absolute;left:0;top:8px;bottom:8px;width:4px;border-radius:0 6px 6px 0;background:var(--blue)}.chev{margin-left:auto;opacity:.7}.topbar{position:sticky;top:0;z-index:20;height:68px;background:#fff;border-bottom:1px solid #F1F5F9;display:flex;align-items:center;justify-content:space-between;padding:0 var(--page-padding)}.topbarLeft,.topbarRight{display:flex;align-items:center;gap:12px}.search{width:440px;max-width:100%;height:42px;display:flex;align-items:center;gap:10px;padding:0 12px;border:1px solid var(--line);border-radius:999px;background:#fff;color:var(--muted)}.search input{flex:1;border:0;outline:none;background:transparent;color:var(--text);font-size:14px}.iconBtn{width:38px;height:38px;border-radius:12px;border:1px solid var(--line);background:#fff;color:var(--muted);display:grid;place-items:center;cursor:pointer;transition:background .18s ease,border-color .18s ease,color .18s ease}.iconBtn:hover{background:#f8fbff;border-color:#cbd5e1;color:var(--text)}.user{display:flex;align-items:center;gap:10px;min-height:38px;padding:4px 12px 4px 4px;border:1px solid var(--line);border-radius:999px;background:#fff}.avatar{width:32px;height:32px;border-radius:999px;display:grid;place-items:center;background:linear-gradient(135deg,var(--blue),var(--blue-dark));color:#fff;font-size:13px;font-weight:800}.content{padding:var(--page-padding)}.pageShell{max-width:var(--content-max)}.pageTop{display:flex;align-items:flex-start;justify-content:space-between;gap:18px;margin-bottom:22px}.pageTop h1{margin:0;font-family:var(--font-heading);font-size:30px;line-height:1.05;font-weight:800;letter-spacing:-.03em;color:var(--text)}.pageTop p{margin:8px 0 0;max-width:76ch;color:var(--muted);font-size:14px;line-height:1.6}.actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.btn{height:36px;padding:0 12px;border-radius:10px;border:1px solid var(--line);background:#fff;color:var(--text);cursor:pointer;font-weight:600;box-shadow:none;font-size:13px}.btn:hover{background:#f8fbff}.btn.primary{background:var(--orange);color:#fff;border-color:var(--orange)}.btn.primary:hover{background:var(--orange-dark);border-color:var(--orange-dark)}.btn.soft{background:#2563eb14;color:var(--blue);border-color:transparent}.grid-4{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px}.grid-12{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));gap:18px}.span-8{grid-column:span 8}.span-7{grid-column:span 7}.span-6{grid-column:span 6}.span-5{grid-column:span 5}.span-4{grid-column:span 4}.span-3{grid-column:span 3}.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius-md);box-shadow:none}.cardHead{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:18px 20px;border-bottom:1px solid #EEF2F7}.cardHead h3{margin:0;font-family:var(--font-heading);font-size:16px;font-weight:700;color:var(--text)}.cardBody{padding:20px}.stat{padding:22px 20px 20px;position:relative;overflow:hidden}.stat:before{content:"";position:absolute;left:0;top:0;right:0;height:4px;background:var(--accent,var(--blue))}.statLabel{color:var(--muted);font-size:13px;font-weight:600}.statValue{margin:14px 0 6px;font-family:var(--font-heading);font-size:30px;line-height:1;font-weight:800;color:var(--text);letter-spacing:-.03em}.statMeta{font-size:13px;color:var(--muted)}.muted{color:var(--muted)}.pill{display:inline-flex;align-items:center;gap:6px;min-height:28px;padding:0 10px;border-radius:999px;font-size:12px;font-weight:700}.p-green{background:#16a34a1a;color:var(--green)}.p-red{background:#dc26261a;color:var(--red)}.p-amber{background:#f973161f;color:var(--orange)}.p-cyan,.p-violet{background:#2563eb1a;color:var(--blue)}.filters{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.input,.select{height:44px;padding:0 14px;border:1px solid var(--line);border-radius:12px;background:#fff;color:var(--text)}.input{min-width:240px}textarea.input{min-height:140px;height:auto;padding:12px 14px;line-height:1.5;resize:vertical}.label{display:block;margin:0 0 6px;font-size:12px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted)}.grid-12>[class*=span-]{min-width:0}.grid-12 .input,.grid-12 .select{width:100%;min-width:0}.formSectionTitle{font-size:13px;font-weight:700;margin:4px 0 2px;color:var(--text)}.orgProfileForm{display:flex;flex-direction:column;gap:20px;min-width:0}.orgProfileSection{display:flex;flex-direction:column;gap:12px;min-width:0}.orgProfileSection+.orgProfileSection{padding-top:20px;border-top:1px solid var(--line)}.orgProfileGrid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 20px;min-width:0}@media (max-width:700px){.orgProfileGrid2{grid-template-columns:1fr}}.formField{display:flex;flex-direction:column;gap:6px;min-width:0}.formField .input,.formField .select{width:100%;min-width:0}.formField .label{margin:0}.categoriesPageGrid{display:grid;gap:20px;grid-template-columns:1fr;align-items:start}@media (min-width:1100px){.categoriesPageGrid{grid-template-columns:minmax(280px,360px) minmax(0,1fr)}}.tableWrap{overflow:auto}.table.categoriesTable{table-layout:fixed;width:100%}.table.categoriesTable th,.table.categoriesTable td{white-space:normal;word-break:break-word;vertical-align:top}.table.categoriesTable th:nth-child(1),.table.categoriesTable td:nth-child(1){min-width:200px;width:26%}.table.categoriesTable th:nth-child(2),.table.categoriesTable td:nth-child(2){min-width:120px;width:14%}.table.categoriesTable th:nth-child(3),.table.categoriesTable td:nth-child(3){min-width:180px;width:38%}.table.categoriesTable th:nth-child(4),.table.categoriesTable td:nth-child(4){min-width:120px;width:14%;font-size:12px;color:var(--muted)}.table.categoriesTable th:nth-child(5),.table.categoriesTable td:nth-child(5){width:140px;min-width:120px}.table.categoriesTable .input,.table.categoriesTable textarea.input{width:100%;min-width:0;max-width:none}.table.categoriesTable .cat-cellName{font-size:14px;font-weight:600;color:var(--text)}.table.categoriesTable .cat-cellName .input{font-size:15px;font-weight:600}.table.categoriesTable textarea.input{min-height:52px;margin:0}.table.categoriesTable td .catSlugInput{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:13px}.table{width:100%;border-collapse:collapse}.table th,.table td{padding:14px 16px;border-bottom:1px solid #EEF2F7;text-align:left;white-space:nowrap}.table th{color:var(--muted);font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase}.table td{color:var(--text);font-size:14px}.miniGrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.mini{padding:16px;border:1px solid var(--line);background:var(--surface);border-radius:14px}.mini label{display:block;margin-bottom:8px;font-size:11px;color:var(--muted);text-transform:uppercase;letter-spacing:.08em;font-weight:700}.mini strong{font-size:16px;color:var(--text)}.tabs{display:flex;gap:8px;flex-wrap:wrap}.tab{min-height:40px;padding:0 12px;display:inline-flex;align-items:center;border-radius:12px;border:1px solid var(--line);background:#fff;font-size:13px;font-weight:600;color:var(--text)}.tab.active{background:#2563eb1a;border-color:transparent;color:var(--blue)}.list{display:grid;gap:14px}.listRow{display:flex;justify-content:space-between;gap:12px;padding-bottom:14px;border-bottom:1px dashed var(--line)}.threadPanel{display:grid;gap:10px;max-height:420px;overflow:auto;padding-right:4px}.threadBubble{border:1px solid var(--line);border-radius:14px;padding:12px;background:#f8fafc}.threadBubble.admin{background:#eff6ff;border-color:#bfdbfe}.threadBubble p{margin:8px 0;white-space:pre-wrap}.threadBubble small{color:var(--muted)}.modalOverlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:80;background:#0f172a8c;display:grid;place-items:center;padding:24px}.ticketModal{width:min(1180px,96vw);max-height:92vh;overflow:hidden;border-radius:24px;background:#fff;box-shadow:0 30px 80px #0f172a4d;border:1px solid var(--line)}.ticketModalBody{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:18px;padding:18px;overflow:auto;max-height:calc(92vh - 86px)}.replyComposer{grid-column:1 / -1;border-top:1px solid var(--line);padding-top:16px}.cannedPanel{border-left:1px solid var(--line);padding-left:18px;display:grid;align-content:start;gap:12px}.cannedList{display:grid;gap:10px;max-height:560px;overflow:auto}.cannedItem{text-align:left;border:1px solid var(--line);background:#f8fafc;border-radius:14px;padding:12px}.cannedItem span{display:block;color:var(--muted);font-size:12px;margin-top:4px}.cannedItem p{margin:8px 0 0;color:var(--text);font-size:13px;white-space:pre-wrap}.attachmentList{display:flex;flex-wrap:wrap;gap:8px;margin:8px 0}.span-12{grid-column:span 12}.ticketDetailLayout{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:18px;align-items:start}.ticketDetailLayout.cannedHidden{grid-template-columns:1fr}.cannedSidebar{position:sticky;top:18px}.replyTextareaFull{width:100%;min-height:220px;resize:vertical}.stack{display:grid;gap:18px}.heroPanel{position:relative;overflow:hidden;padding:24px;border-radius:var(--radius-lg);background:linear-gradient(135deg,var(--blue),var(--blue-dark));color:#fff}.heroPanel:after{content:"";position:absolute;right:-30px;top:-30px;width:200px;height:200px;border-radius:50%;background:#ffffff1a}.heroPanel h2{margin:0 0 8px;font-family:var(--font-heading);font-size:26px;font-weight:800;line-height:1.1}.heroPanel p{margin:0;max-width:68ch;color:#ffffffe6;font-size:14px;line-height:1.65}.metricRing{width:58px;height:58px;border-radius:18px;display:grid;place-items:center;background:#ffffff24}.pricingGrid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.priceCard{padding:22px;border-radius:20px;border:1px solid var(--line);background:#fff}.priceCard.popular{outline:2px solid rgba(37,99,235,.18)}.priceValue{margin:12px 0;font-family:var(--font-heading);font-size:36px;line-height:1;font-weight:800;letter-spacing:-.03em}.featureList{display:grid;gap:10px;margin-top:16px}.featureItem{display:flex;gap:10px;color:var(--text);font-size:14px;line-height:1.5}.featureDot{width:8px;height:8px;border-radius:50%;background:var(--blue);margin-top:7px;flex:0 0 auto}.packagesTop{align-items:center}.adminPackagePreviewGrid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;margin-bottom:20px}.adminPackagePreview{min-height:360px;border:1px solid var(--line);border-radius:24px;background:linear-gradient(180deg,#fff,#f8fbff);padding:22px;display:flex;flex-direction:column;box-shadow:0 16px 42px #0f172a0d}.adminPackagePreview.highlight{border-color:#2563eb59;box-shadow:0 18px 50px #2563eb1f;transform:translateY(-2px)}.adminPackagePreviewTop{display:flex;align-items:center;justify-content:space-between;gap:12px;min-height:32px}.packageCode{display:inline-flex;align-items:center;min-height:28px;border-radius:999px;background:#2563eb1a;color:var(--blue);padding:0 10px;font-size:11px;font-weight:800;letter-spacing:.09em;text-transform:uppercase}.adminPackagePreview h2{margin:18px 0 0;font-family:var(--font-heading);color:var(--text);font-size:24px;font-weight:800;letter-spacing:-.03em}.packagePrice{margin-top:10px;font-family:var(--font-heading);color:var(--text);font-size:38px;line-height:1;font-weight:900;letter-spacing:-.04em}.packagePrice span{margin-left:4px;color:var(--muted);font-size:15px;font-weight:700;letter-spacing:0}.adminPackagePreview p{margin:14px 0 0;color:var(--muted);font-size:14px;line-height:1.6;min-height:66px}.packageFeatureList{margin-top:18px;display:grid;gap:10px}.packageFeatureItem{display:flex;align-items:flex-start;gap:10px;color:var(--text);font-size:13px;line-height:1.45}.packageFeatureItem span{width:20px;height:20px;border-radius:50%;display:grid;place-items:center;flex:0 0 auto;background:#eaf2ff;color:var(--blue);font-size:12px;font-weight:900}.packageFeatureItem strong{font-weight:600}.adminPackageEditorGrid{display:grid;grid-template-columns:1fr;gap:16px}.adminPackageEditor{overflow:hidden}.adminPackageEditor .cardHead{align-items:flex-start}.packageMeta{margin-top:5px;font-size:12px}.adminPackageForm{display:grid;gap:14px}.adminPackageFormRow{display:grid;grid-template-columns:minmax(220px,1fr) 180px 160px;gap:14px}.adminPackageForm .label{display:grid;gap:7px;color:var(--muted);font-size:12px;font-weight:700}.adminPackageForm textarea.input{min-height:auto;padding-top:12px;line-height:1.45;resize:vertical}.featuresTextarea{font-family:var(--font-body)}.matrix{overflow:auto}.matrix table{width:100%;border-collapse:collapse}.matrix th,.matrix td{padding:14px;border-bottom:1px solid #EEF2F7;text-align:center}.matrix th:first-child,.matrix td:first-child{text-align:left}.check{width:24px;height:24px;border-radius:8px;display:inline-grid;place-items:center;background:#2563eb1a;color:var(--blue);font-weight:800}.timeline{display:grid;gap:14px}.timelineItem{display:grid;grid-template-columns:32px 1fr;gap:12px}.timelineIcon{width:32px;height:32px;border-radius:10px;display:grid;place-items:center;background:#2563eb1a;color:var(--blue)}.note{padding:14px 16px;border-radius:14px;background:#2563eb14;color:var(--blue);font-size:13px;line-height:1.6}.sectionBlock{margin-top:18px}@media (max-width:1280px){.grid-4,.pricingGrid,.adminPackagePreviewGrid{grid-template-columns:repeat(2,minmax(0,1fr))}.adminPackageFormRow{grid-template-columns:1fr 170px 150px}.span-8,.span-7,.span-6,.span-5,.span-4,.span-3{grid-column:span 12}}@media (max-width:900px){.sidebar{display:none}.main{margin-left:0}.topbar{padding:0 16px}.search{display:none}.content{padding:18px 16px 24px}.grid-4,.pricingGrid,.adminPackagePreviewGrid,.adminPackageFormRow,.miniGrid{grid-template-columns:1fr}.pageTop{flex-direction:column;align-items:flex-start}}